Solutions for the known issues in Honkai: Star Rail

Issue 1:

Some Android devices experienced crashes when playing the animated cutscenes.


  • Go to [Settings]-[Graphic Settings] and set the [Graphic Quality] to [Medium]


  • G0 to [Settings]- [Other Settings] and set the [Display Settings] to [Normal Mode] before restarting the game.


Issue 2: 

Some Android devices experienced black screen when playing the animated cutscenes or after changing characters.


Set the [Display Settings] to [Normal Mode] and restart the game.

If the issue persists, you can provide feedback via the Customer Service out of game.