System fail to start, please contact customer service.
If you encounter the below error report when starting Nox App Player after installation, which reads “System fail to start, please contact customer service”, there are several ways you could try to fix it.
If you are running Nox on 64 bit Windows systems, check if there’s a Bignox folder under C:\Program Files (x86). If YES, double click uninst under C:\Program Files (x86)\Bignox and restart Nox. If you don’t find this folder, please go with the below suggestions.
If you are running Nox on Win 7 (32 bit) computer, please began with the first option. For other 32 bit operating systems, start with Options 2:
Option 1: Check if your Windows firewall has disabled access of all programms. Enable it and quit windows firewall.
Option 2: Go to file foler: C:\Program Files\Bignox\BigNoxVM\RT\drivers\XQHDrv, right click the file whose extension is .inf and choose install. Then restart Nox. (If your Nox version is above 18.104.22.168, you should instead go to C:\Program Files\Bignox\BigNoxVM\RT\drivers\YSDrv and install the .inf file under this folder).
Option 3: Quit your antivirus software and try reinstall Nox App Player. (The realization of creating Android on Windows requires very sophisticated technology where we need to install some drivers and change the registry. Many antivirus software will consider these as sensitive issues and ban the software.)
Option 4: End other Android emulators or mobile manager software you may have on your computer and restart Nox.
If none of the options above solve your problem, please contact us by: [email protected] or leave us a message on Facebook @NoxAppPlayer.