How to fix “Cannot obtain the app name, failed to save” error in NoxPlayer

In NoxPlayer, you could set up keyboard control to emulate physical tilting, walking and hand gestures such as swiping, tapping to control your game characters and play mobile games more efficiently on PC. For example, you could use traditional WASD keys to play MOBA game such as Mobile Legends and Vainglory on PC.

Sometimes you may encounter the below error message in NoxPlayer when saving your keyboard control settings which says “Cannot obtain the app name, failed to save”. You may follow these insructions to fix it.

First, go to NoxPlayer System Settings (the gear at the upper right corner of Nox window) >> Advanced settings >> change the resolution of NoxPlayer >> Save settings >> then try set up and save your keyboard control again.

If the above didn’t help solving the problem. Then quit NoxPlayer and all antivirus software on your PC and create a new Nox instance in multi-instance manager and try set up and save your keyboard control in the new instance.

If neither of the above solutions work for you, you could always write to support_en[at] for further help. Make sure you send us a screenshot of the error message, your NoxPlayer version, together with the name and version of the game/app.